Digital Buddy- Library Service
North Somerset Library Service
To provide support to people who want to improve their IT skills and knowledge.
Main tasks and activities may include: • Providing basic IT support to users, either using library PCs or the customer’s own device (laptop, tablet, smartphone, eReader) • Moving from customer to customer as needed, in a troubleshooting capacity • Using a wide variety of online resources (e.g. Learn My Way or library subscriptions) to meet customers’ needs • Run workshops with small groups which focus on one particular skill or topic e.g. internet safety • Support Gadget Clubs, giving customers a chance to bring in their own devices and get advice and assistance • Customers may require help with a wide variety of issues e.g. internet, email, social media, eBooks, CVs, spreadsheets etc. You do not need to have any previous experience of volunteering or working in a library.
Advice, Information & Support,IT, Technology & Websites
Good IT Skills
Volunteers will have these qualities, skills and experiences: • An interest in libraries and desire to be an advocate for the service • An interest in and knowledge of technology which you will be able to share with customers • A working knowledge of Microsoft Office applications, email, printing, internet and social media • A working knowledge of how to use a mobile device such e.g. tablets and smartphones, (we do not expect volunteers to be experts in all devices and operating systems) • To know how to stay safe online • Good communication skills • To be patient • To be reliable
N/A
N/A
N/A
Portishead Library (Tuesday and Friday Mornings) Weston-super-Mare library (Mondays, Tuesdays & Wednesdays) Winscombe Library Worle Library Yatton Library
N/A
N/A
