Meet and Greet Volunteer (Weston General Hospital)
University Hospitals Bristol and Weston NHS Foundation Trust
Volunteers required to provide a warm welcome and wayfinding support to patients and visitors of Weston General Hospital.
• Welcoming patients and visitors to the hospital site. • Giving clear, uncomplicated directions to support patients and visitors to their destination. • Accompanying patients and visitors to their destination, including use of wheelchairs, where appropriate. • Responding to queries from patients and visitors, seeking support from the staff team if a query or task is beyond your responsibility. • Directing patients and visitors to face-mask and alcohol gel stations. Helping with the restocking of these stations and keeping the area tidy. • Providing company to patients waiting. • Volunteers in this role will spend most of their time standing / walking.
Advice, Information & Support,Community Work,General & Helping
Managing People
• A friendly, welcoming, approachable manner. • Good social and communication skills, and proactive in approaching people. • A good sense of direction, and ability to walk / stand for most of your volunteering session. • Ability to keep up to date with changes in ward and clinic locations. • Being sensitive to peoples’ vulnerabilities. • Reliable and trustworthy. • Ability to volunteer alone at times, with support from the reception staff team. • Ability to follow infection prevention and control standards in place (including wearing appropriate personal protective equipment, PPE) in the hospitals, and tactfully and sensitively be able to encourage visitors to follow those same standards. • Understanding of, or ability to learn, personal and professional boundaries.
• Experience of the NHS, within a CQC awarded ‘Good Trust’. • Rewarding experience, helping to make a patient’s stay in hospital a bit easier. • Experience of the NHS at ward level. • Working as part of a team. • Training and full induction. • Volunteer uniform. • Access to NHS Discounts. • Reasonable travel expenses paid.
One session a week for a minimum of 6 months. Thursdays 09:00 - 12.30 or 12.30-16:00 Fridays 12:30-16:00
BS23 4TQ
Weston General Hospital, Grange Road, Weston-super-Mare
Located on the outskirts of Weston-super-Mare near the village of Uphill. Positioned adjacent to the A370 Bridgwater Road going south out of Weston.
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